--- title: Empire Life Insurance Blog - Insuring With Care | Customer Service description: Customer Service | --- [![Empire Life logo](https://blog.empirelife.ca/hs-fs/hub/322854/file-368300927.jpg?width=189&name=file-368300927.jpg "Empire Life logo")](https://blog.fastandfull.ca) # INSURING WITH CARE™ BLOG [Français](https://blog.fastandfull.ca/fr) ## [Getting to Know Jen](https://blog.empirelife.ca/old/getting-to-know-jen) Posted by [Allison Barton](https://blog.empirelife.ca/old/author/allison-barton) Sep 4, 2014 3:13:00 PM ![Picture of Jen](https://blog.empirelife.ca/hs-fs/file-1563590157-jpg/Blog_images/Jennifer_Riddle.jpg?width=650&name=Jennifer_Riddle.jpg "Picture of Jen") Customer service is no cakewalk.  It requires being patient, compassionate and calm, and the keen ability to listen and problem solve.  It’s no wonder that Jen, one of our Customer Service Representatives at Empire Life, excels at what she does. [Read More](https://blog.empirelife.ca/old/getting-to-know-jen) Topics: [Customer Service](https://blog.empirelife.ca/old/topic/customer-service) ## [Safety and security in its purest form](https://blog.empirelife.ca/old/safety-and-security-in-its-purest-form) Posted by [Allison Barton](https://blog.empirelife.ca/old/author/allison-barton) May 7, 2014 11:01:56 AM ![Woman embracing girl](https://blog.empirelife.ca/hs-fs/file-744192942-jpg/Blog_images/Fifth_Set_-_Post_One.jpg?width=700&name=Fifth_Set_-_Post_One.jpg "Woman embracing girl") Empire Life prides itself on providing a foundation of financial security for our customers, and a financial safety net for when the inevitable happens.    [Read More](https://blog.empirelife.ca/old/safety-and-security-in-its-purest-form) Topics: [Customer Service](https://blog.empirelife.ca/old/topic/customer-service) ## [The Empire Life Customer Service Difference](https://blog.empirelife.ca/old/the-empire-life-customer-service-difference) Posted by [Allison Barton](https://blog.empirelife.ca/old/author/allison-barton) Apr 15, 2014 11:03:37 AM ![Woman with phone headset ](https://blog.empirelife.ca/hs-fs/file-662813409-jpg/Blog_images/83114113.jpg?width=700&name=83114113.jpg "Woman with phone headset ") What do you do when you get a telephone call from someone who is upset or frustrated? For our Empire Life Customer Service Team, this situation is an opportunity to listen to a customer’s need and provide  help where we can.   [Read More](https://blog.empirelife.ca/old/the-empire-life-customer-service-difference) Topics: [Customer Service](https://blog.empirelife.ca/old/topic/customer-service) ## [Empire Life Customer Service Team Memorable Moments](https://blog.empirelife.ca/old/-empire-life-customer-service-team-memorable-moments) Posted by [Allison Barton](https://blog.empirelife.ca/old/author/allison-barton) Apr 3, 2014 3:07:00 PM ![Picture of Woman - Empire Life Customer Service Story](https://blog.empirelife.ca/hs-fs/file-639280497-jpg/Blog_images/Memorable_Moments.jpg?width=700&name=Memorable_Moments.jpg "Picture of Woman - Empire Life Customer Service Story")  It’s always great to hear from our Empire Life Customer Service Team on some of their most memorable interactions. Here is one of those stories: [Read More](https://blog.empirelife.ca/old/-empire-life-customer-service-team-memorable-moments) Topics: [Customer Service](https://blog.empirelife.ca/old/topic/customer-service) ## [Thankful for Service](https://blog.empirelife.ca/old/thankful-for-service) Posted by [Allison Barton](https://blog.empirelife.ca/old/author/allison-barton) Mar 6, 2014 3:01:20 PM ![Couple viewing laptop screen](https://blog.empirelife.ca/hs-fs/file-567043226-jpg/Blog_images/blog-thankfulservice-en.jpg?width=700&name=blog-thankfulservice-en.jpg "Couple viewing laptop screen") It is always fantastic to receive feedback regarding the customer service at Empire Life.   [Read More](https://blog.empirelife.ca/old/thankful-for-service) Topics: [Customer Service](https://blog.empirelife.ca/old/topic/customer-service) ## [Showcasing We Care at Empire Life](https://blog.empirelife.ca/old/showcasing-we-care-at-empire-life) Posted by [Allison Barton](https://blog.empirelife.ca/old/author/allison-barton) Feb 26, 2014 2:58:41 PM ![Picture of Nancy](https://blog.empirelife.ca/hs-fs/hub/322854/file-551898625.jpg?width=700&name=file-551898625.jpg "Picture of Nancy") “I am sending this note in recognition of Nancy. [Read More](https://blog.empirelife.ca/old/showcasing-we-care-at-empire-life) Topics: [Customer Service](https://blog.empirelife.ca/old/topic/customer-service) ## [Understanding the Heart of the Matter at Empire Life](https://blog.empirelife.ca/old/understanding-the-heart-of-the-matter-at-empire-life) Posted by [Allison Barton](https://blog.empirelife.ca/old/author/allison-barton) Feb 7, 2014 2:46:07 PM ![Lindsay at Work](https://blog.empirelife.ca/hs-fs/file-497036907-jpg/Blog_images/Week2-Day3.jpg?width=700&name=Week2-Day3.jpg "Lindsay at Work") Listening to our customers and understanding their needs is what makes our customer service team members the best at what they do. Through their customer awareness, they are able to help many people, just like this customer who took the time to let us know how appreciative she was of Lindsay’s understanding and guidance: [Read More](https://blog.empirelife.ca/old/understanding-the-heart-of-the-matter-at-empire-life) Topics: [Customer Service](https://blog.empirelife.ca/old/topic/customer-service) ## [Meet Jordan](https://blog.empirelife.ca/old/meet-jordan) Posted by [Allison Barton](https://blog.empirelife.ca/old/author/allison-barton) Jan 23, 2014 2:51:00 PM ![Jordan sitting](https://blog.empirelife.ca/hs-fs/file-474242907-png/Blog_images/day4-en-v2.png?width=750&name=day4-en-v2.png "Jordan sitting") We love receiving customer feedback and hearing about how we helped you. [Read More](https://blog.empirelife.ca/old/meet-jordan) Topics: [Customer Service](https://blog.empirelife.ca/old/topic/customer-service) ## [Reuniting a customer with forgotten funds](https://blog.empirelife.ca/old/reuniting-a-customer-with-forgotten-funds) Posted by [Allison Barton](https://blog.empirelife.ca/old/author/allison-barton) Jan 16, 2014 1:47:00 PM ![Woman Smiling](https://blog.empirelife.ca/hs-fs/file-437289204-jpg/Blog_images/day2-en.jpg "Woman Smiling") What do you get when you cross a maturing policy, the power of social media and a customer service team focused on the best interests of our customers? A surprised and happy retiree and employees proud to say, “We care.”  [Read More](https://blog.empirelife.ca/old/reuniting-a-customer-with-forgotten-funds) Topics: [Customer Service](https://blog.empirelife.ca/old/topic/customer-service) [All posts](https://blog.empirelife.ca/old/all) [![Share on Facebook](https://static.hubspot.com/final/img/common/icons/social/facebook-24x24.png)](http://www.facebook.com/share.php?u=https%3A%2F%2Fblog.empirelife.ca%2Fold%2Ftopic%2Fcustomer-service%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on LinkedIn](https://static.hubspot.com/final/img/common/icons/social/linkedin-24x24.png)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.empirelife.ca%2Fold%2Ftopic%2Fcustomer-service%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on Twitter](https://static.hubspot.com/final/img/common/icons/social/twitter-24x24.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.empirelife.ca%2Fold%2Ftopic%2Fcustomer-service%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.empirelife.ca%2Fold%2Ftopic%2Fcustomer-service%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=Empire%20Life%20Insurance%20Blog%20-%20Insuring%20With%20Care%20%7C%20Customer%20Service) [![Share on Email](https://static.hubspot.com/final/img/common/icons/social/email-24x24.png)](mailto:?subject=Check%20out%20https%3A%2F%2Fblog.empirelife.ca%2Fold%2Ftopic%2Fcustomer-service%3Futm_medium%3Dsocial%26utm_source%3Demail%20&body=Check%20out%20https%3A%2F%2Fblog.empirelife.ca%2Fold%2Ftopic%2Fcustomer-service%3Futm_medium%3Dsocial%26utm_source%3Demail) [![Get a quote and apply for life insurance - Buy Now](https://no-cache.hubspot.com/cta/default/322854/08a3be98-3ef1-4780-a8a3-ce8a1993cecd.png)](https://cta-redirect.hubspot.com/cta/redirect/322854/08a3be98-3ef1-4780-a8a3-ce8a1993cecd) ### Subscribe to Email Updates ### Most Popular Blog Posts ### Blog Categories - [Helpful Tips (41)](https://blog.empirelife.ca/old/topic/helpful-tips) - [Customer Service (9)](https://blog.empirelife.ca/old/topic/customer-service) ### Archives - [June 2017 (1)](https://blog.empirelife.ca/old/archive/2017/06) - [May 2017 (1)](https://blog.empirelife.ca/old/archive/2017/05) - [March 2017 (2)](https://blog.empirelife.ca/old/archive/2017/03) - [February 2017 (1)](https://blog.empirelife.ca/old/archive/2017/02) - [April 2016 (1)](https://blog.empirelife.ca/old/archive/2016/04) - [February 2016 (1)](https://blog.empirelife.ca/old/archive/2016/02) - [December 2015 (1)](https://blog.empirelife.ca/old/archive/2015/12) - [October 2015 (2)](https://blog.empirelife.ca/old/archive/2015/10) - [September 2015 (1)](https://blog.empirelife.ca/old/archive/2015/09) - [August 2015 (1)](https://blog.empirelife.ca/old/archive/2015/08) - [July 2015 (1)](https://blog.empirelife.ca/old/archive/2015/07) - [June 2015 (2)](https://blog.empirelife.ca/old/archive/2015/06) - [May 2015 (1)](https://blog.empirelife.ca/old/archive/2015/05) - [April 2015 (1)](https://blog.empirelife.ca/old/archive/2015/04) - [March 2015 (2)](https://blog.empirelife.ca/old/archive/2015/03) - [February 2015 (1)](https://blog.empirelife.ca/old/archive/2015/02) - [December 2014 (2)](https://blog.empirelife.ca/old/archive/2014/12) - [November 2014 (1)](https://blog.empirelife.ca/old/archive/2014/11) - [October 2014 (1)](https://blog.empirelife.ca/old/archive/2014/10) - [September 2014 (3)](https://blog.empirelife.ca/old/archive/2014/09) - [August 2014 (3)](https://blog.empirelife.ca/old/archive/2014/08) - [July 2014 (2)](https://blog.empirelife.ca/old/archive/2014/07) - [June 2014 (2)](https://blog.empirelife.ca/old/archive/2014/06) - [May 2014 (3)](https://blog.empirelife.ca/old/archive/2014/05) - [April 2014 (4)](https://blog.empirelife.ca/old/archive/2014/04) - [March 2014 (3)](https://blog.empirelife.ca/old/archive/2014/03) - [February 2014 (6)](https://blog.empirelife.ca/old/archive/2014/02) - [January 2014 (6)](https://blog.empirelife.ca/old/archive/2014/01) See all ### Get In Touch ## Contact Us **The Empire Life Insurance Company** 259 King St. E., Kingston, Ontario, K7L 3A8 Monday to Friday 9:00 a.m. to 5:00 p.m. EST **Email:** [insuringwithcare@empire.ca](mailto:insuringwithcare@empire.ca) **Telephone:** 1 866 894-6182 [www.empire.ca](http://www.empire.ca) [Blog Disclaimer](https://info.fastandfull.ca/fast-and-full-blog-disclaimer)