INSURING WITH CARE™ BLOG

Customer service is no cakewalk.  It requires being patient, compassionate and calm, and the keen ability to listen and problem solve. 

It’s no wonder that Jen, one of our Customer Service Representatives at Empire Life, excels at what she does.

Empire Life prides itself on providing a foundation of financial security for our customers, and a financial safety net for when the inevitable happens.   

What do you do when you get a telephone call from someone who is upset or frustrated?

For our Empire Life Customer Service Team, this situation is an opportunity to listen to a customer’s need and provide  help where we can.  

It’s always great to hear from our Empire Life Customer Service Team on some of their most memorable interactions.

Here is one of those stories:

It is always fantastic to receive feedback regarding the customer service at Empire Life.  

“I am sending this note in recognition of Nancy.

Listening to our customers and understanding their needs is what makes our customer service team members the best at what they do. Through their customer awareness, they are able to help many people, just like this customer who took the time to let us know how appreciative she was of Lindsay’s understanding and guidance:

We love receiving customer feedback and hearing about how we helped you.

What do you get when you cross a maturing policy, the power of social media and a customer service team focused on the best interests of our customers? A surprised and happy retiree and employees proud to say, “We care.”