--- title: Touched by Care description: Demonstrating how much we care and helping our customers during a difficult time is paramount to what we do. --- [![Empire Life logo](https://blog.empirelife.ca/hs-fs/hub/322854/file-368300927.jpg?width=189&name=file-368300927.jpg "Empire Life logo")](https://blog.fastandfull.ca) # INSURING WITH CARE™ BLOG [Français](https://blog.fastandfull.ca/fr) ## [Touched by Care](https://blog.empirelife.ca/old/touched-by-care) Posted by [Allison Barton](https://blog.empirelife.ca/old/author/allison-barton) Feb 14, 2014 1:24:52 PM ![Hands being held](https://blog.empirelife.ca/hs-fs/file-516392857-jpg/Blog_images/TouchByCare-EN.jpg?width=700&name=TouchByCare-EN.jpg "Hands being held") Demonstrating how much we care and helping our customers during a difficult time is paramount to what we do. We appreciate getting notes from our customers and were touched when we received this note from Joseph: “Thank you so much for your letter – and the excellent news. I want to express my deep appreciation to you and the company for the speed and efficiency with this transaction. While there are difficult times ahead for me, all is made easier to know that there is compassion and efficiency in the system, and so much personal touch from you!”  – Joseph R. [![Share on Facebook](https://static.hubspot.com/final/img/common/icons/social/facebook-24x24.png)](http://www.facebook.com/share.php?u=https%3A%2F%2Fblog.empirelife.ca%2Fold%2Ftouched-by-care%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on LinkedIn](https://static.hubspot.com/final/img/common/icons/social/linkedin-24x24.png)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.empirelife.ca%2Fold%2Ftouched-by-care%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on Twitter](https://static.hubspot.com/final/img/common/icons/social/twitter-24x24.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.empirelife.ca%2Fold%2Ftouched-by-care%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.empirelife.ca%2Fold%2Ftouched-by-care%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=Touched%20by%20Care) [![Share on Email](https://static.hubspot.com/final/img/common/icons/social/email-24x24.png)](mailto:?subject=Check%20out%20https%3A%2F%2Fblog.empirelife.ca%2Fold%2Ftouched-by-care%3Futm_medium%3Dsocial%26utm_source%3Demail%20&body=Check%20out%20https%3A%2F%2Fblog.empirelife.ca%2Fold%2Ftouched-by-care%3Futm_medium%3Dsocial%26utm_source%3Demail) [![Get a quote and apply for life insurance - Buy Now](https://no-cache.hubspot.com/cta/default/322854/08a3be98-3ef1-4780-a8a3-ce8a1993cecd.png)](https://cta-redirect.hubspot.com/cta/redirect/322854/08a3be98-3ef1-4780-a8a3-ce8a1993cecd) ### Subscribe to Email Updates ### Most Popular Blog Posts ### Blog Categories - [Helpful Tips (41)](https://blog.empirelife.ca/old/topic/helpful-tips) - [Customer Service (9)](https://blog.empirelife.ca/old/topic/customer-service) ### Archives - [June 2017 (1)](https://blog.empirelife.ca/old/archive/2017/06) - [May 2017 (1)](https://blog.empirelife.ca/old/archive/2017/05) - [March 2017 (2)](https://blog.empirelife.ca/old/archive/2017/03) - [February 2017 (1)](https://blog.empirelife.ca/old/archive/2017/02) - [April 2016 (1)](https://blog.empirelife.ca/old/archive/2016/04) - [February 2016 (1)](https://blog.empirelife.ca/old/archive/2016/02) - [December 2015 (1)](https://blog.empirelife.ca/old/archive/2015/12) - [October 2015 (2)](https://blog.empirelife.ca/old/archive/2015/10) - [September 2015 (1)](https://blog.empirelife.ca/old/archive/2015/09) - [August 2015 (1)](https://blog.empirelife.ca/old/archive/2015/08) - [July 2015 (1)](https://blog.empirelife.ca/old/archive/2015/07) - [June 2015 (2)](https://blog.empirelife.ca/old/archive/2015/06) - [May 2015 (1)](https://blog.empirelife.ca/old/archive/2015/05) - [April 2015 (1)](https://blog.empirelife.ca/old/archive/2015/04) - [March 2015 (2)](https://blog.empirelife.ca/old/archive/2015/03) - [February 2015 (1)](https://blog.empirelife.ca/old/archive/2015/02) - [December 2014 (2)](https://blog.empirelife.ca/old/archive/2014/12) - [November 2014 (1)](https://blog.empirelife.ca/old/archive/2014/11) - [October 2014 (1)](https://blog.empirelife.ca/old/archive/2014/10) - [September 2014 (3)](https://blog.empirelife.ca/old/archive/2014/09) - [August 2014 (3)](https://blog.empirelife.ca/old/archive/2014/08) - [July 2014 (2)](https://blog.empirelife.ca/old/archive/2014/07) - [June 2014 (2)](https://blog.empirelife.ca/old/archive/2014/06) - [May 2014 (3)](https://blog.empirelife.ca/old/archive/2014/05) - [April 2014 (4)](https://blog.empirelife.ca/old/archive/2014/04) - [March 2014 (3)](https://blog.empirelife.ca/old/archive/2014/03) - [February 2014 (6)](https://blog.empirelife.ca/old/archive/2014/02) - [January 2014 (6)](https://blog.empirelife.ca/old/archive/2014/01) See all ### Get In Touch ## Contact Us **The Empire Life Insurance Company** 259 King St. E., Kingston, Ontario, K7L 3A8 Monday to Friday 9:00 a.m. to 5:00 p.m. EST **Email:** [insuringwithcare@empire.ca](mailto:insuringwithcare@empire.ca) **Telephone:** 1 866 894-6182 [www.empire.ca](http://www.empire.ca) [Blog Disclaimer](https://info.fastandfull.ca/fast-and-full-blog-disclaimer)