INSURING WITH CARE™ BLOG

The ability to manage all of your financial priorities can seem daunting at times, especially for young Canadians starting out.

What do you do when you get a telephone call from someone who is upset or frustrated?

For our Empire Life Customer Service Team, this situation is an opportunity to listen to a customer’s need and provide  help where we can.  

Consumers are always looking for ways to save money and it’s no different when it comes to purchasing life insurance.

Here are six tips to save:

It’s always great to hear from our Empire Life Customer Service Team on some of their most memorable interactions.

Here is one of those stories:

It is always fantastic to receive feedback regarding the customer service at Empire Life.  

“I am sending this note in recognition of Nancy.

One of the most difficult tasks after the death of a loved one can be filing a life insurance claim. 

Demonstrating how much we care and helping our customers during a difficult time is paramount to what we do.

The DreamWorks animation movie Shark Tale starts with a young fish, Oscar, showing the viewer around his penthouse apartment, which when the camera pans out, we quickly realize he’s simply pretending in front of a large billboard advertisement. Unaware of the illusion, Crazy Joe the hermit crab, calls out to Oscar – “now that you live in a penthouse, can I be your financial advisor?”

Listening to our customers and understanding their needs is what makes our customer service team members the best at what they do. Through their customer awareness, they are able to help many people, just like this customer who took the time to let us know how appreciative she was of Lindsay’s understanding and guidance: