Q&A with Les Herr, Empire Life, President and CEO
Q&A with Les Herr, Empire Life, President and CEO
Q&A with Les Herr, Empire Life, President and CEO
It is always fantastic to receive feedback regarding the customer service at Empire Life.
“I am sending this note in recognition of Nancy.
One of the most difficult tasks after the death of a loved one can be filing a life insurance claim.
Demonstrating how much we care and helping our customers during a difficult time is paramount to what we do.
The DreamWorks animation movie Shark Tale starts with a young fish, Oscar, showing the viewer around his penthouse apartment, which when the camera pans out, we quickly realize he’s simply pretending in front of a large billboard advertisement. Unaware of the illusion, Crazy Joe the hermit crab, calls out to Oscar – “now that you live in a penthouse, can I be your financial advisor?”
Listening to our customers and understanding their needs is what makes our customer service team members the best at what they do. Through their customer awareness, they are able to help many people, just like this customer who took the time to let us know how appreciative she was of Lindsay’s understanding and guidance:
There is no better depiction of living your dreams than what will be taking place this week.
Life insurance is one of those things—you don’t want to learn how important it is once it’s too late. But that doesn’t mean we know all the right things to do when it comes to getting a life insurance policy.
