Insurance companies in Canada paid out 75 per cent more in mental health claims in 2021 compared to 2019 (CLHIA), but disability claims with a mental health component have been on the rise for many years. In this blog, Michelle Cortes, our product manager for long-term disability, interviews Ian Bridgman, Executive Director of The Claim Lab, and Steve Higgins, who oversees the management of disability claims at Empire Life, to discuss how The Claim Lab is helping us manage mental health claims through enhanced predictive analytics. Empire Life was the first insurance company in Canada to work with The Claim Lab.
