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INSURANCE - CUSTOMER SERVICE

Safety and security in its purest form

Customer Service, Insurance

Woman embracing girl

Empire Life prides itself on providing a foundation of financial security for our customers, and a financial safety net for when the inevitable happens.   

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The Empire Life Customer Service Difference

Customer Service, Insurance

Woman with phone headset

What do you do when you get a telephone call from someone who is upset or frustrated?

For our Empire Life Customer Service Team, this situation is an opportunity to listen to a customer’s need and provide  help where we can.  

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Empire Life Customer Service Team Memorable Moments

Customer Service, Insurance

Picture of Woman - Empire Life Customer Service Story 

It’s always great to hear from our Empire Life Customer Service Team on some of their most memorable interactions.

Here is one of those stories:

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Thankful for Service

Customer Service, Insurance

Couple viewing laptop screen

It is always fantastic to receive feedback regarding the customer service at Empire Life.  

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Showcasing We Care at Empire Life

Customer Service, Insurance

Picture of Nancy

“I am sending this note in recognition of Nancy.

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Understanding the Heart of the Matter at Empire Life

Customer Service, Insurance

Lindsay at Work

Listening to our customers and understanding their needs is what makes our customer service team members the best at what they do. Through their customer awareness, they are able to help many people, just like this customer who took the time to let us know how appreciative she was of Lindsay’s understanding and guidance:

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Meet Jordan

Customer Service, Insurance

Jordan sitting

We love receiving customer feedback and hearing about how we helped you.

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Reuniting a customer with forgotten funds

Customer Service, Insurance

Woman Smiling

What do you get when you cross a maturing policy, the power of social media and a customer service team focused on the best interests of our customers? A surprised and happy retiree and employees proud to say, “We care.” 

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