INSURING WITH CARE™ BLOG

It’s always great to hear from our Empire Life Customer Service Team on some of their most memorable interactions.

Here is one of those stories:

Q&A with Les Herr, Empire Life, President and CEO

Q&A with Les Herr, Empire Life, President and CEO

It is always fantastic to receive feedback regarding the customer service at Empire Life.  

“I am sending this note in recognition of Nancy.

One of the most difficult tasks after the death of a loved one can be filing a life insurance claim. 

Demonstrating how much we care and helping our customers during a difficult time is paramount to what we do.

The DreamWorks animation movie Shark Tale starts with a young fish, Oscar, showing the viewer around his penthouse apartment, which when the camera pans out, we quickly realize he’s simply pretending in front of a large billboard advertisement. Unaware of the illusion, Crazy Joe the hermit crab, calls out to Oscar – “now that you live in a penthouse, can I be your financial advisor?”

Listening to our customers and understanding their needs is what makes our customer service team members the best at what they do. Through their customer awareness, they are able to help many people, just like this customer who took the time to let us know how appreciative she was of Lindsay’s understanding and guidance:

There is no better depiction of living your dreams than what will be taking place this week.